Quality Policy

PA360 Training on Skills is an Edtech - Edugaming HR academy that aims to meet the training needs of the market, with a specific focus on soft and life skills. The multilingual courses are delivered using the latest technologies and are intended for a global audience.

The company management, aware that quality is first and foremost the satisfaction of its customers/users, has implemented and certified a quality system, compliant with the UNI EN ISO 9001 standard, with the aim of systematically and documentedly guaranteeing an adequate level of quality of the products/services used and of the services provided, such as to continuously satisfy the needs of its customers and to guarantee ethical behavior in customer relations.

To achieve the planned objectives and maintain them over time, management has made available (and will continue to do so) the necessary technical, financial, and human resources, as it believes that continuous improvement is essential for the company to compete in the market and develop, and to ensure full and complete customer satisfaction.

Management is also committed to setting clear objectives and strategies, documenting them, and communicating them to ensure the Quality Policy is understood and applied at every company level.

PA360 Training on skills is therefore committed to:

• acting in full compliance with all current national and international laws and regulations applicable to the specific sector of activity;

• pursuing continual improvement of results through the application of the requirements of the ISO 9001 standard;

• increaseing customer satisfaction by translating their needs and expectations into process requirements;

• keeping the quality of services provided under control through systematic monitoring of processes and outputs;

• improving internal effectiveness and efficiency by adopting best operational and organizational procedures, using available technologies;

• measuring the performance of the Quality Management System through the analysis of data and feedback information received from the company feedback system;

• ensuring employee satisfaction and motivation,satisfaction and motivation, supported by structured training programmes in technical disciplines and quality-related topics at all organisational levels;

• maintaining and developing know-how through continuous training and professional development activities.

• promoting the involvement of human resources through meetings and awareness-raising sessions on the importance of each activity in achieving objectives, while fostering leadership and risk-based thinking in process management;

• consolidating relationships with selected suppliers to ensure they maintain the achieved level of quality and to reduce the risks of business crises and the risks of non-conforming products and/or services;

• demonstrating proper application of the Quality Management System through certification by an independent third‑party body;

• paying attention, including in the design and execution of training activities, to raising awareness of ethical issues such as, for example, diversity, equality, inclusion, respect for others, anti-discriminatory behaviour (ethnicity, religion, sex, age, political and personal beliefs, etc.), as well as the rejection and opposition to any form of violence (physical and verbal), and the use of narcotics and alcohol;

• ensuring the necessary standards for the security of managed data.

To ensure the organisation's progress and improvement in quality standards, a Quality Manager has been appointed, reporting directly to Management.

All company personnel have the duty and right to contribute to the achievement of the corporate objectives defined by Company Management in line with their responsibilities and competencies. Company Management guarantees the provision of the necessary resources for their fulfilment.

The “specific” objectives that the company intends to achieve are reported in the “Objectives and Improvement Plan” issued and updated every year.

Lecce, November 4, 2025

CEO